European Passengers' Federation

The European Passengers’ Federation (EPF) was conceived in 2002, stimulated by the Commission’s decision to prepare legislation on the rights and obligations of international rail passengers. It has since developed a wider interest in co-modality, with around half of its members being active across the range of public transport modes. EPF campaigns for the promotion of passengers’ rights throughout Europe having contributed extensively, both at the European level and within member states, to the debate on the extension of passengers’ rights legislation to rail, maritime and bus and coach services. The Federation is committed to improving standards on all modes of public transport in Europe. It has 33 member organisations in 17 EU member states and in Switzerland.

Research-based evidence has helped identify the principal concerns for EPF, starting from a commitment to sustainable mobility and a belief that developments in the transport sector should be judged against the question, “What’s in it for the passenger?” Among EPF’s principal concerns are:

    * The desire to see sustainable public transport play a bigger role in domestic and international travel in Europe, and special importance in regional regeneration.    

* Consulting passengers when services and facilities are planned.    

* Making public transport accessible to all sections of society.    

* Ensuring that travel information is accurate, easy to obtain and understandable.    

* Improved reliability and punctuality, lower costs and higher levels of passenger satisfaction to make public transport the preferred mode for the majority.    

* Fares, ticketing and financial policies that actively encourage the use of public transport within the EU.    

* Ensuring seamless journeys with easy and guaranteed connections - or viable alternatives if things go wrong.    

* Harmonising basic rights to compensation and redress throughout Europe for all forms of public transport.    

* Co-modal integration, with improved rail links to major airports and seaports.    

* The development of both high-speed and classic routes, and    

* The passenger interest in sustainable travel must be considered in the planning of public transport

The passenger interest to travel in sustainable way by public transport has to be considered in the planning of public transport. Even among public transport modes there are more and less sustainable ones, suitable for different applications.